Recent Reviews of House of Imports
September 1, 2020
My sales representative was excellent and very patient. The Finance Department needs to be more upfront and clear with the process.
July 28, 2020
House of Imports went over and beyond for me. Part work was a breeze and car was beautifully prepared.
July 9, 2020
Quick and hassle free service on new mercedes lease. Would buy again and recommend to others in the area for all cars used, new, or lease.
July 2, 2020
Great service and facilities. Personnel on loan processing were very professional and sensitive. I will recommend. Thanks
July 2, 2020
Buying from Mercedes of Buena Park, was a greag experience. Everyone were very polite and they helped me get my payments to where I wanted them to be. I would highly recommend this dealership if your looking to get your self a Mercedes at a great price!
September 18, 2020
Excellent customer service, well done
September 16, 2020
Josephine is the best. This is the third car I’ve gotten from house of import and I’ve always had good experience. This time I got a 2021 GLE 53amg. Even though HOI didn’t have the car in their inventory, Josephine did everything she could to trade the car in for me... Read Full Review with the exact color and packages I wanted. Highly recommend!! Read Short Review
September 12, 2020
Excellent customer service! We had an unusual experience when we could not find the keys in the car. They were in a cubby hole in the console and not visible to the naked eye. Friendly, compassionate and caring. We will definitely be servicing our car at this location.
September 10, 2020
No pressure sales. Amy was my salesperson and was very knowledgeable.
September 10, 2020
it was great
April 23, 2020
Paul Joven made my purchase of a Mercedes E350 a great experience. House of Imports deals with their clients in a straight forward manner. They offer deals that beat the competition, hands down. Buy here with confidence. My nephew is in the market for an E63 AMG. I'm going... Read Full Review to tell him to shop here first. Read Short Review
December 2, 2019
Our new car buying experience at House of Imports was one we'll always remember. We anticipated a difficult and long process, with lots of pressure but we were pleasantly surprised when that wasn't the case. Ashley Villareal is an exceptional saleswoman. She is patient and... Read Full Review honest. She did not pressure but was there to answer all our questions and when we decided on the car we wanted she found it for us. We not only got a new car, but know we have a new friend as well. Thank you Ashley ~ you are the best!!. Read Short Review
October 21, 2019
Josephine and the staff were incredible!!!! I called earlier in the week to ask about inventory and I was promptly and efficiently responded to by phone call and text messages and pictures of inventory on the lot until Josephine found was I was looking for and I didn’t... Read Full Review have to do anything.. I set up an appointment to come in and when I got to the dealership contract was already done and car pulled up and ready...I was in and out in less than an hour and was given lunch!!! Love everything about House of Imports and especially Josephine and her staff... Read Short Review
October 14, 2019
My wife and two kids went in on Sunday October 6th to see the new 202 GLS 450. We had already visited two other MB dealers and did not feel the comfort we did when we med Mehrab. We had a great experience at House of Imports in Buena Park. Mehrab, our sales associate was... Read Full Review super helpful and friendly and took the time to explain all the technology and gadgets on our new 202 GLS 450. They were extremely mindful that it was Sunday night and we had our kids with us. We had not planned on purchasing a car that evening, but their amazing staff made everything happen so fast we just could not walk away without making a deal. Anees was also super helpful and friendly. Everyone we encounter during the time we were there was nice and welcoming. We came back to the dealer this past Saturday Oct 12 to purchase all weather mats and once again everyone was extremely helpful. Mehrab even took more time to go over the technology and features of the car one more time. We are extremely happy with our car shopping experience at MB House of Imports. Read Short Review
July 18, 2019
I just got my Mercedes-Benz A220 last week. Cyrus help me with everything. He is really nice. He described everything in detail. He also gave me clear information. Find Cyrus for better and nice service.
September 16, 2020
I would recommend to buy their luxury cars from house of imports Buena Park, very helpful sales staff special mention to Cesar and The financial officer Sam. Also my first service was awesome with the service consultant Andrew and the staffs kudos to all of you!
August 24, 2020
Alan is a fantastic service advisor. The atmosphere is nice. Fast, friendly and everyone is helpful. And they cleaned 2700 miles worth of bugs off my baby like it was nothing. I am always happy with the service at House of Imports.
July 13, 2020
I had to wait 4.5 hours for the installment of 4 tires, they need more employees for the demand of services.
July 12, 2020
Good service and excellent employees
July 8, 2020
It was a very professional service I’m really appreciate it